Who it’s for

Students (18 years and older) who enjoy being the client’s first point of contact of a fast-paced, team-oriented organization. These individuals can implement a variety of transferable skills (i.e. communication) to provide outstanding customers service to new and repeat clients.

What you’ll learn

You will be equipped with the transferable skills required for front-line employment in multiple industry-sectors. You will also have the opportunity to receive the following industry recognized certificates throughout the program:

  • Emergency Frist Aid Level C and Level 1 AED
  • Winnipeg Ambassador
  • Handling Difficult Situations
  • WHMIS (Workplace Hazardous Materials and Information Systems)

Program details

Program length:

1 year full time (10 months)



Work-integrated Learning:

4-week practicum for qualifying students

Start Times:

  • Fall / Winter



A business woman shaking hands with their clients inside a boardroom.

Your career

You will have the tools and techniques to provide excellent customer service as required when interacting with clients in today’s workplace. This will be achieved by providing workplace essential courses, ‘bridge to employment’ practicum, technical courses (Microsoft Office Specialist course and social media workshops)

Through occupational-specific courses (Client Services, Sales and Retail, and Event Coordinator), you will gain the skills to take your career in a variety of directions, depending where your interests lie.

Career opportunities

  • Customer service representative
  • Customer success manager
  • Front desk agent
  • Service coordinator

Career opportunities

  • Customer service representative
  • Customer success manager
  • Front desk agent
  • Service coordinator

Program features and outcomes

  • Instructors with industry experience
  • Additional industry recognized certificates
  • 4 hours of class per day
  • Multiple career path opportunities
  • 120 hour work practicum
  • Cross-institutional partnership with the Manitoba Tourism Education College/Council

Key Program Courses

  • Canadian workplace essentials
  • Introduction to Microsoft office
  • Client service specialist
  • Retail sales associate
  • Fundamentals of human resources
  • Event coordinator

Admission requirements

  • Manitoba high school diploma
  • Grade 12 English Language Arts (40S)* or equivalent
  • Demonstrated English Language Proficiency (if applicable)

*minimum grade of 50%

Student success stories

Silhoutte of a person

"Canadian Workplace Essentials has been my most favourite class. This course was extremely beneficial for me, and I would say that this particular class is very important for any international student."

— Anukul Dash